Privacy policy

Privacy Policy

At CRAFTKARLO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Payment and transaction details
  • Customization details, images, names, or designs provided for your order
  • Information you provide when contacting our support team

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders
  • Create customized and personalized products
  • Process payments and provide order confirmations
  • Arrange shipping and delivery
  • Communicate with you regarding your order
  • Provide customer support
  • Improve our products, services, and website
  • Prevent fraudulent or unauthorized transactions

3. Customized Product Information

If you provide names, photographs, artwork, logos, or other information for customization, we use such information only as reasonably necessary to manufacture and fulfill your order, provide customer support, or comply with applicable legal requirements.

4. Payment Information

Payments may be processed through third-party payment service providers. CRAFTKARLO does not intentionally store complete debit or credit card information on its own servers. Payment information is handled by the respective payment gateway according to its privacy and security practices.

5. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted third parties such as payment processors, courier and logistics partners, technology/service providers, or other parties required to fulfill your order and provide our services.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support marketing or analytics activities.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. However, no method of transmission or electronic storage is completely secure.

8. Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, advertising platforms, and shipping providers. These services may process information according to their own privacy policies.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information. To make a request, please contact us using the details below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date where applicable.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

CRAFTKARLO
Email: Hiiaayush@gmail.com
Address:
Ashoka Green, Shop No. 2,
Near Nix Hospital,
Noida, Uttar Pradesh – 201306,
India