Shipping Policy

At CRAFTKARLO, we manufacture customized, personalized, and bulk products according to the requirements of each order. Shipping timelines may therefore vary depending on the product, quantity, customization, and production requirements.

1. Order Processing

Orders are processed after successful payment confirmation and, where applicable, approval of the final design or customization details.

Standard orders are generally processed within 2–5 business days. Customized and made-to-order products may require additional production time.

For bulk, wholesale, corporate, wedding, or event orders, the production timeline will be communicated separately based on the order quantity and specifications.

2. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days across most locations in India.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, remote-area restrictions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before confirmation of bulk or wholesale orders.

For bulk and B2B orders, shipping charges may vary depending on the total quantity, package dimensions, weight, and delivery location.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided at the time of placing the order.

Customers can use the provided tracking information to check the status of their shipment with the respective courier partner.

5. Delayed Deliveries

CRAFTKARLO aims to dispatch and deliver orders within the estimated timelines. However, delivery delays may occur due to courier delays, weather conditions, transportation disruptions, public holidays, incorrect address information, or other circumstances beyond our control.

A delay in delivery does not automatically qualify an order for cancellation or refund.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including the correct phone number and PIN code.

CRAFTKARLO will not be responsible for delays, failed deliveries, additional shipping charges, or returns caused by incorrect or incomplete address information provided by the customer.

7. Failed Delivery Attempts

If the courier partner is unable to deliver the order because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or repeated delivery attempts fail, the shipment may be returned to us.

Any additional shipping or re-shipping charges may be payable by the customer before the order is dispatched again.

8. Damaged Packages

Customers are advised to inspect the package at the time of delivery. If the package appears damaged or tampered with, please record an unboxing video and contact us within 48 hours of delivery.

Please refer to our Return & Refund Policy for information regarding damaged, defective, or incorrect products.

9. Bulk & Wholesale Orders

Bulk, wholesale, corporate, wedding, and event orders may have separate production and dispatch timelines depending on quantity and customization requirements.

The expected production and shipping timeline for such orders will be communicated before order confirmation.

10. International Shipping

At present, CRAFTKARLO primarily ships orders within India.

International shipping, if offered for a particular order, may be subject to additional shipping charges, customs duties, taxes, and other charges applicable in the destination country.

11. Contact Us

For questions regarding shipping, delivery, or your order, please contact us using the details below.

CRAFTKARLO
Email: Hiiaayush@gmail.com
Address: Ashoka Green, Shop No. 2, Near Nix Hospital,
Noida, Uttar Pradesh - 201306, India