Return & Refund Policy

At CRAFTKARLO, every product is made with care according to the customer's requirements. Since many of our products are customized, personalized, or made-to-order, returns and refunds are subject to the terms mentioned below.

1. Customized & Personalized Products

Customized, personalized, engraved, printed, cut, or otherwise specially manufactured products are generally not eligible for return, exchange, or refund once production has started.

This includes products manufactured according to customer-provided names, logos, dimensions, artwork, text, colors, designs, or other specifications.

2. Damaged Products

If your order arrives damaged, you must contact us within 48 hours of delivery.

Please provide the following:

• Clear photographs of the damaged product
• Clear photographs of the outer packaging
• A clear unboxing video, where applicable
• Your order number

Our team will review the submitted information and determine whether the product qualifies for a replacement or another appropriate resolution.

3. Wrong or Defective Product

If you receive a product that is materially different from the approved design or specifications, or if the product has a verified manufacturing defect, please contact us within 48 hours of delivery.

After verification, CRAFTKARLO may provide a replacement or another suitable resolution depending on the nature of the issue.

4. Design Approval

For customized orders, customers may be required to approve artwork, dimensions, spelling, names, logos, colors, or other specifications before production.

Once the customer approves the final design, CRAFTKARLO will manufacture the product according to the approved specifications. Errors in customer-provided information or customer-approved designs may not qualify for a replacement or refund.

5. Order Cancellation

Cancellation requests must be submitted before production begins.

Once production or material procurement has started, the order may not be eligible for cancellation or refund because materials, labor, and manufacturing resources may already have been committed to the order.

6. Bulk & Wholesale Orders

Bulk, wholesale, corporate, wedding, event, and B2B orders are manufactured according to the agreed specifications, quantity, pricing, and timelines.

Such orders are generally non-returnable and non-refundable after production has commenced, except where CRAFTKARLO determines that the delivered products have a verified manufacturing defect or materially fail to match the agreed specifications.

7. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

Approved refunds will normally be processed to the original payment method. Processing times may vary depending on the payment gateway, bank, or financial institution.

8. Shipping & Delivery Issues

Customers should inspect the package as soon as it is delivered. If the package appears visibly damaged, please record an unboxing video and contact us as soon as possible.

CRAFTKARLO is not responsible for damage caused after successful delivery due to improper handling, installation, storage, modification, or misuse of the product.

9. Products That Cannot Be Returned

The following products are generally not eligible for return or exchange:

• Customized or personalized products
• Products manufactured according to customer specifications
• Engraved or printed products
• Products containing customer names, logos, photographs, or artwork
• Made-to-order products
• Bulk and wholesale orders
• Corporate, wedding, and event orders
• Products modified or damaged after delivery

10. How to Raise a Return or Refund Request

To raise a return, replacement, or refund request, contact us with your order number and relevant photographs or videos within the applicable time period.

Email: Hiiaayush@gmail.com

Our team will review the request and communicate the resolution after verification.

11. Policy Changes

CRAFTKARLO reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us using the details below.

CRAFTKARLO
Email: Hiiaayush@gmail.com
Address: Ashoka Green, Shop No. 2, Near Nix Hospital,
Noida, Uttar Pradesh - 201306, India